How we take an application by phone

20 real calls from Swyft reps Hector and Jesus, each one where the rep collects funding-application details from a small-business owner. Cold calls are first-touch dials. Warm follow-ups are calls to owners who replied to an email. Business names have been removed.

01

Flooring & bathroom contractor

HectorWarm follow-upAug 2015 min

Warm intake with an epoxy-flooring contractor: amount needed, monthly revenue range, personal credit score.

02

Medical / aesthetics practice

JesusCold callJul 2922 min

Cold call into a physician needing bridge capital ahead of an SBA loan. Maps existing balances and a competing offer.

03

Remodeling & painting contractor

HectorCold callAug 1113 min

Cold call that turns into a debt-consolidation intake: three MCA balances, revenue, credit, TIB. App sent, merchant completes it right away.

04

Mobility scooter retailer

HectorWarm follow-upAug 2114 min

Time in business, use of funds, a prior decline, and four months of revenue ($300K). Good handling of a merchant who has been turned down before.

05

Small business with stacked MCAs

HectorWarm follow-upSep 1718 min

Warm follow-up. Methodical walk-through of five existing advances: balances and weekly payments.

06

Solar repair & maintenance

HectorWarm follow-upAug 2517 min

Clean warm intake: time in business, 50/50 ownership, monthly revenue, confirms no business debt.

07

Solar electrical contractor

HectorWarm follow-upAug 259 min

Consolidation intake for an over-leveraged merchant: revenue history and $28K/mo in debt payments.

08

Concrete finishing contractor

HectorWarm follow-upSep 147 min

Tight 7-minute intake: amount, revenue, TIB, ownership, existing obligations. Good model of a short, complete call.

09

Food manufacturing startup

HectorWarm follow-upSep 217 min

Application follow-up: confirms the app and statements came in, gets two more months sent during the call.

10

Limousine company

HectorWarm follow-upSep 822 min

Owner with four existing MCAs: payoff amount, use of funds (vehicle down payment), preferred payment frequency.

11

Trucking / logistics company

HectorWarm follow-upAug 149 min

Qualifies revenue, existing balance and credit, then sends the application by email.

12

Kitchen cabinets & furniture

JesusWarm follow-upAug 126 min

Complete intake with a low-credit merchant: existing loan terms, revenue, amount needed. App emailed live.

13

Long-running family business

JesusWarm follow-upSep 26 min

Revenue, credit, APR expectations, 40 years in business. Statements requested as the next step.

14

Property management company

JesusWarm follow-upSep 212 min

20 years in business, ownership split, fee structure, revenue range, and an existing government loan balance.

15

HVAC company

JesusWarm follow-upSep 1122 min

Deep discovery on an HVAC business: TIB, structure, deposit terms, marketing spend.

16

Renovation contractor

JesusWarm follow-upAug 1410 min

Ownership, TIB, project economics and revenue, then sends the application and asks for four statements.

17

Wealth-management firm

JesusWarm follow-upSep 28 min

Unpacks a three-MCA stack ($900/day). Recommends consolidation over new money and asks for 12 months of statements.

18

Restaurant group

JesusWarm follow-upAug 247 min

Underwriting follow-up: entity structure, a bankruptcy disclosure, use of funds, and a staged funding plan.

19

Auto repair shop (35 yrs)

JesusWarm follow-upSep 1119 min

First-time borrower: month-by-month revenue, expansion plans, amount needed.

20

Wholesale produce distributor

JesusWarm follow-upSep 2312 min

High-revenue qualification: $1.4M+/mo, margins, TIB, ownership, credit.